Privacy policy

Refund & Returns Policy

At Lunaro Goods, we want you to be happy with your purchase. If your order arrives damaged, defective, incorrect, or incomplete, contact us and we’ll work to make it right.

Damaged or Defective Items

If your camera arrives damaged or is not working properly, please contact us within 14 days of delivery.

Include:

Your order number
A description of the issue
Clear photos or a short video showing the problem

Once the issue is verified, we may offer a replacement or refund, depending on the situation.

Minor damage to the shipping box that does not affect the product itself is not considered product damage.

Incorrect or Missing Items

If you receive the wrong product or something is missing from your order, contact us within 14 days of delivery.

Once verified, we will arrange a replacement, send the missing item/accessory, or provide an appropriate refund.

Lost or Delayed Packages

If your package appears significantly delayed, please contact us so we can investigate the shipment.

An order may be eligible for a replacement or refund if it has not been delivered within 45 days from the shipment date and the tracking information confirms that the package has been lost or remains undelivered.

Delivery delays caused by an incorrect or incomplete shipping address, failure to collect a package, or refusal of delivery may not qualify for a refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it, please:

Check around your property and delivery location
Ask household members or neighbors
Contact the shipping carrier or local post office

Please contact us afterward if you still cannot locate the package. We will help investigate the delivery.

A refund or replacement is not automatically guaranteed when carrier tracking confirms successful delivery.

Order Cancellations

Orders can only be cancelled and fully refunded before they begin processing or fulfillment.

Once an order has entered fulfillment or has been shipped, it cannot normally be cancelled.

Change-of-Mind Returns

Because our products are fulfilled shortly after an order is placed, we currently do not accept returns for change of mind, buyer's remorse, or simply deciding you no longer want the product.

We will still assist you if your item arrives damaged, defective, incorrect, or incomplete.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us immediately if you notice an error.

Once an order has shipped, we cannot guarantee that the delivery address can be changed. Packages returned or lost because of an incorrect or incomplete address may not qualify for a refund.

Refund Processing

Approved refunds will be issued to your original payment method.

After we process the refund, your bank or payment provider may take several business days to show the refund in your account.

Shipping Policy

At Lunaro Goods, we currently ship within the United States only.

Order Processing

Most orders are processed within:

1–3 business days

Approximately 80% of orders are processed within this timeframe.

Processing time is the time required to prepare your order before it is shipped and does not include delivery time.

Estimated Delivery

After your order has been processed and shipped, estimated delivery is:

3–8 business days

Estimated total time from placing your order to delivery is generally around 4–11 business days.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Delayed Orders

If your order has not arrived within the expected delivery window, check your tracking information first.

If there has been no meaningful tracking update or your package appears significantly delayed, please contact us and we will help investigate the shipment.